Technical Assistance with Augmented Reality

In recent years, the evolution of technical assistance has undergone significant transformation. Thanks to the adoption of specific software and the use of state-of-the-art smart glasses, Chimiver Panseri S.p.A. can support all its customers both in the office and on construction sites. These wearable devices, equipped with advanced features such as augmented reality and wireless connectivity, have revolutionized how our technicians provide remote support. Using smart glasses, operators can see in real-time what the customer in the field is observing, allowing for a more precise and timely diagnosis of issues. Augmented reality also enables the overlay of detailed instructions, schematics and essential information directly into the field of view of the operator on-site.

Numerous benefits arise from this technology:

• Elimination of travel expenses.
• Hands-free execution of activities.
• Remote collaboration and live sharing of ideas.
• Increased safety in high-risk work environments.
• Reduction of operational time and costs.
• Decreased CO2 emissions associated with travel.
• Detailed recording and reporting at the end of each intervention.
• Reduction of margin of error.

This technology not only reduces downtime and costs associated with on-site interventions but also contributes to improving the overall efficiency of technical support, opening new perspectives in managing issues remotely.